RFID Information

Rabbit Hill is introducing new RFID technology starting this winter! These reloadable cards (that are replacing our traditional lift tickets) will give you more options while reducing waste. As a bonus - no more fumbling to get that ski tie to clip! We have tried to answer as many questions below as possible. If you have additional questions, please reach out to us at [email protected] or 780-955-2440 and we are happy to help you out.

How does RFID Work?

You likely already have used RFID and not known it!

RFID technology used on our new lift passes is the same technology used to tap your credit card, hotel room keys, or use your phone to pay at a store. The main difference is our RFID cards will operate the new gates to access the lift. The RFID card will be your new season pass card, embrace card or daily lift ticket.

What does it mean for me as a guest?

RFID cards are a great way to reduce lines and reduce waste! Your RFID card can be purchased online and quickly picked up at one of our ticket boxes near Customer Service. Plus they can be reloaded many times - after reloading online you can head directly to the lift once you arrive.

Please note: All guests must have an online profile to reload their lift ticket or season pass cards.

Purchasing your Lift Tickets

The best way to purchase your lift ticket is in advance online! You will also save money on our ticket window prices when you purchase your lift ticket online. Your first RFID Card will be FREE and can be reused for future visits (including next year!). If you lose or forget your card, customer service can replace your card for a $5 replacement fee.

All users must create an account (online or in person). If you have shopped online with us in the past 2 years, you will already have an account. If you are unable to login to your account, please contact us at [email protected]. PLEASE DO NOT CREATE A NEW ACCOUNT, it will make reloading your card more difficult! For step-by-step instructions, click here.

Season Passes

When you purchase your season pass for Rabbit Hill and sign your release agreement, we will print a Rabbit Hill RFID card with your name. **You can either pick it up on your first visit, or it will be mailed out in October ** Don’t throw out your card at the end of the season! You can renew the same card next year when you renew your pass.

Classic Embrace Cards

Once you have purchased your Embrace Card online, you must pick up your RFID card at customer service. Simply scan the barcode from your order receipt and our pickup box will automatically print the card for you. Do not throw out your card at the end of the day! Next visit stop in at Customer Service to load your card with your next discounted lift ticket. The Classic Embrace Card cannot be reloaded online.

Direct to Lift Embrace Cards

Once you have purchased your Embrace Card online, you can have your credit card linked to the Embrace Card. With direct-to-lift, the first time you come down you must pick up your RFID card at customer service. Do not throw out your card at the end of the day! Next time you come down, head directly to the lift and your credit card will be charged for your subsequent discounted ticket!

Daily Lift Tickets/Lesson Tickets

Once you have purchased your lift ticket online, you will be able to pick up your RFID card at one of our pickup boxes near customer service! Simply scan the barcode from your order receipt and our pickup box will automatically print the card for you. Customer Service will also be able to assist should you have any issues. Do not throw out your card at the end of the day! You will be able to simply reload your card at any time, no more stopping at the pickup box or customer service.

Using your RFID Lift Ticket

You must place your RFID card on the LEFT side of your coat for the gates to read it properly. Recommended spots:

Left Arm Pocket (often located on your forearm)
Left Chest or Front Pocket
Left regular pocket

IMPORTANT

The card should be the only thing in your pocket!!
DO not place with your cell phone, credit cards, other RFID Cards and other electronic devices.
Do not punch a hole in your card – it may damage the RFID. RFID Cards should be handled with care. If they are bent, punched or scratched, they may not work properly.

If you have issues with your RFID card, please pop into Customer Service and we would be happy to help you out!

At the Lifts

At the lifts you will see the new gates that have been installed in the ques. Simply stand close to the gate and they will open automatically once they have detected your card.

If the gates do not open, step back and position your card close to the reader. Otherwise, our staff will be nearby and can help you access the lift.

Reloading your Card

One of the best parts about the RFID card is that you can reload it online at any time and can be used for several seasons.

Reload Online & SAVE!

To reload your daily lift ticket, or renew your season pass, visit our webstore and log into your account.

Account Login

Make sure you use the same email address you used to purchase the RFID card or other products otherwise it will not link you to your RFID card.
Once you are in your account, choose the lift ticket product you wish to purchase by selecting the profile of the card user and add the product to your cart.
You can also reload other users who have profiles on your account at this time.
Once you have reloaded the RFID card(s) you can continue to check out
Now you will be able to proceed directly to the lifts with your reloaded card!

For step-by-step reloading instructions click here.

Customer Service is here to help you – please reach out if you have any questions. This is a new system, and we will be making improvements along the way, so your feedback is important!

Reload in Person

You are also able to reload your card in person at the Customer Service desk.

RFID Card Pick Up & Gate Use

In this short video, John will show you how just how easy it is to pick up your RFID Resort Pass (Lift Ticket) at our pick up boxes and how to use the gates located at our Chairlift and T-Bar.

If you have any questions, email us at [email protected]

SEASON PASS HOLDERS - You will be notified if your passes will either be mailed to you (if you purchased in our early sales), or will be available for pick up at Customer Service. Season Passes cannot be picked up at the pick up boxes.

FAQs

How long are the RFID Cards good for?

The RFID card can work for multiple seasons! So don’t throw it out – you can reload it online with more lift tickets or even renew your season pass. Once it is reloaded you can go directly to the lifts!

What happens if I forgot my Card?

You will need to have your RFID card with you to access the lifts. If you forgot your card at home, please go to Customer Service with ID and they can issue you a new card. The card is included in your original purchase, but a replacement will be charged a $5 fee. Once we have issued you a new RFID card, the original will be deactivated.

What happens if I lose my card or it is stolen?

Please go to Customer Service with ID and they can issue you a new card. You will not lose any purchases that were on the card, they will simply be transferred to the new RFID Card. The card price is included in your original purchase, but a replacement will be charged a $5 fee.

Where are the pickup boxes located?

You can find our two pickup boxes located near customer service. One outside near the ticket windows, and one inside the front doors to the right.

Where should I put my RFID Card?

You must place your RFID card on the LEFT side of your coat for the gates to read it properly. Recommended spots:

Left Arm Pocket (often located on your forearm)
Left Chest or Front Pocket
Left regular pocket

IMPORTANT

The card should be the only thing in your pocket!!
DO not place with your cell phone, credit cards, other RFID Cards and other electronic devices.
Do not punch a hole in your card – it may damage the RFID. RFID Cards should be handled with care. If they are bent, punched or scratched, they may not work properly.

What happens if my card breaks or isn’t working properly?

Customer service can help with broken or faulty cards. If the card is damaged from use, you will need to get a new card ($5 fee will apply). Please keep your cards in good shape, they may not work if they become bent, punched or scratched. If your card has never worked properly, we will issue a replacement for free.

What should I do if the gates do not open?

If the gates do not open, first try to reposition yourself closer to the reader. If you continue to have difficulties, reach out to a staff member and they will help you.

Can I reload my RFID Card at the Customer Service Counter?

Yes, you will be able to reload your RFID Card in person at the Customer Service Counter. If you reload online, it will be at a reduced rate, and you can proceed directly to the lifts!