FAQs

The Day Lodge includes:

• Customer Service Desk for inquiries and assistance.
• Snow School Desk for lessons and programs.
• Cafeteria offering a variety of food and drink options.
• Indoor and Outdoor Seating Areas, including tables on the deck.
• Water Bottle Refill Station for staying hydrated.
• A limited number of Microwaves for guest use.

Yes! The Day Lodge offers cubbies and lockers for bag storage. The lockers are rentable with debit or credit cards (no cash or personal locks). You can access them as often as needed during your rental period.
Please avoid leaving valuables unattended in vehicles, as Rabbit Hill is not responsible for lost or stolen items.

No, Rabbit Hill does not have an ATM. If you do not wish to send cash with someone, Gift Cards are available starting at $25 that can be used for Tickets, Lessons, Rentals and Food & Beverage.

We offer a full service cafeteria in the Day Lodge. From warm food to cold beverages we offer a variety of options to keep you fueled for your day on the hill. 

Please be aware that some cross-contamination of allergens may occur as we prepare the majority of our food in-house. If you have any questions, please ask our staff or contact our Food and Beverage department at 780-955-2440 ext 27.

24/25 Menu coming soon!

**Menu subject to change at anytime**

If you have not already received your RFID season pass card in the mail, you will need to pick it up at Customer Service. If you are picking it up on your first day of riding, please be prepared for a wait at Customer Service. In the early part of the season there are a lot of pass holders picking up their passes at the same time.

Your Friends Ski Free tickets are attached to your profile in our system. In order to redeem your free tickets, you will need to accompany your guest to Customer Service where we can look up your profile. Friends Ski Free tickets CANNOT be redeemed online through our webstore.

Currently, we are not requiring season renters to reserve a date and time. We will have a dedicated line for season renters to short cut you through our front end process. If future restrictions are placed on our rental operations, then we may have to implement a reservation system again.

If you forget, lose, or have your RFID card stolen, visit Customer Service with a valid photo ID. They will issue you a new card, and any purchases on the original card will be transferred to the new one.

Please note:

• The first card is included with your original purchase.
• Replacement cards incur a $5 fee.
• Once a replacement is issued, the original card will be deactivated.

You aren’t required to, but we highly recommend it as you will save on every lift ticket purchase. Plus, when you purchase your lift ticket online, you can go straight to one of our Pick Up Boxes to print your RFID card. Once you have your RFID card, you just need to reload your card online, and you can go directly to the lifts. You save time and money!!

You will be required to pick a date when you purchase your lift ticket online. If you need to change your date, please contact us at [email protected].

To redeem your online lift ticket, just bring your barcoded receipt to one of our pick up boxes located outside the Lodge’s West Entrance, ticket windows or Customer Service staff to receive your RFID Lift ticket. Online lift tickets can also be redeemed in our Rental Shop. Any lift ticket purchased online must be used in the same season it was purchased. There are no refunds for unused lift tickets.

More information on the new RFID Cards

Lift tickets can be purchased online at anytime, and you will also save money when purchasing online. You will have to choose the date you wish to go riding but you can change your date, as long as the date is not past. Email us at [email protected] if you require a date change.

Lift tickets purchased online can be used on any day of the current season, so refunds are not available. If you need to change the date of your ticket, please email us at [email protected]. All tickets must be used by the closing date of the current season and cannot be transferred to future seasons.For details on our full Refund Policy, please click here.

Anyone who wishes to be on the snow requires a ticket. Walking tickets can be purchased at Customer Service for $5 for anyone who wishes to accompany someone in our beginner areas. Walking tickets are only for those walking and not in ski/snowboard gear. Walking tickets will not scan valid at our chairlift or T-bars.

Rabbit Hill reserves the right to withhold selling walking tickets if our beginner areas are too busy or during our scheduled lesson times.

All vouchers, donations, and guest day passes must be redeemed in person at Customer Service.  At this time we are unable to redeem them online. 

IMPORTANT - If you have already been issued a Rabbit hill RFID Card, please bring it with you to reload. If your RFID card has been lost or forgotten, there is a $5 replacement fee to issue a new card.

Embrace Cards are Direct to Lift, meaning you can skip Customer Service entirely! Here’s how it works:

• Your Embrace Card is linked to your credit card.
• The discounted ticket rate is automatically charged after your card is scanned for the first run of the day.
• Pricing is based on our online rates, offering you even more savings!

Important:

• A valid photo ID must be presented to Customer Service when picking up your Embrace Card.
• Embrace Cards are non-transferable and cannot be shared with others.

Your registered Sunshine Super Card or Marmot Escape Card must be presented to Customer Service in order to receive your 30% discount. The 30% discount is on Full Day all area lift tickets only.

A proof of purchase is required for verification.

A Sunshine Super Card Bonus day can only be redeemed Monday - Friday and is not valid on the weekends. The Bonus Day must be redeemed before any discounted day can be used.

A certain amount of tickets per day have been assigned to the SnowStart Kidz program this season. You will need to login to your account through the SnowStart website and then book your visit to Rabbit Hill. You will need to show your SnowStart Kidz barcode from your booked day at the outside ticket windows when you arrive to get your lift ticket.

The RFID card can work for multiple seasons! So don’t throw it out – you can reload it online with more lift tickets or even renew your season pass. Once it is reloaded you can go directly to the lifts! 

If you forget, lose, or have your RFID card stolen, visit Customer Service with a valid photo ID. They will issue you a new card, and any purchases on the original card will be transferred to the new one.

Please note:

• The first card is included with your original purchase.
• Replacement cards incur a $5 fee.
• Once a replacement is issued, the original card will be deactivated.

Our RFID pickup boxes are conveniently located outside the Lodge’s West Entrance, near the Customer Service desk.

You must place your RFID card on the LEFT side of your coat for the gates to read it properly.

Recommended spots:  

• Left Arm Pocket (often located on your forearm) 
• Left Chest or Front Pocket 
• Left regular pocket 

IMPORTANT

•  The card should be the only thing in your pocket!!  
• DO not place with your cell phone, credit cards, other RFID Cards and other electronic devices.  
• Do not punch a hole in your card – it may damage the RFID. RFID Cards should be handled with care. If they are bent, punched or scratched, they may not work properly. 

Customer service can help with broken or faulty cards. If the card is damaged from use, you will need to get a new card ($5 fee will apply). Please keep your cards in good shape, they may not work if they become bent, punched or scratched. If your card has never worked properly, we will issue a replacement for free.

If the gates do not open, first try to reposition yourself closer to the reader. If you continue to have difficulties, reach out to a staff member and they will help you. 

Yes, you will be able to reload your RFID Card in person at the Customer Service Counter. If you reload online, it will be at a reduced rate, and you can proceed directly to the lifts!